Our commitment to maintaining exceptional service relies on your valuable feedback and open communication. We greatly value your insights into the quality of our services, as they play a crucial role in our continuous improvement. If ever your experience does not meet your expectations, we are here to swiftly address it.
If you find yourself dissatisfied with the cleanliness following a service, we encourage you to report it to us within 24 hours of the cleaning. Our dedicated team will promptly return to your location to rectify any concerns, ensuring that your needs are met to your satisfaction. Rest assured, there will be no additional charges for this re-cleaning process.*Please note that due to the 24-hour policy for cleaning corrections, we do not offer discounts on cleaning services.
Your contentment is our top priority, and we are dedicated to making your experience with us a positive one
Delays can happen, and we will always communicate with you in advance. Unexpected events (example: traffic, road accidents, flat tire, etc.) that are out of our control can cause some delays and will not result in last minute cancellations. We’ll always support the appointment made and will try our best to better accommodate our clients’ needs on the day, but we also expect cooperation and understanding from you.
Delays can happen, and we will always communicate with you in advance. Unexpected events (example: traffic, road accidents, flat tire, etc.) that are out of our control can cause some delays and will not result in last minute cancellations. We’ll always support the appointment made and will try our best to better accommodate our clients’ needs on the day, but we also expect cooperation and understanding from you.
The well-being and safety of both our customers and employees remain our topmost priority. We are committed to implementing proactive measures to minimize the potential transmission of any illnesses. If you or any household member are experiencing symptoms of a contagious illness, such as a common cold or flu, we kindly request that you take precautionary steps during our service visits.
It’s bound to happen. We hate it when it does, and we do our best to prevent it! The following is critical communication regarding our breakage policies: • Sometimes breakage occurs when there are “booby traps”. Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case-by-case basis. We cannot take responsibility for “booby traps”. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, China cabinets, or clear wet bar shelves). • Please move expensive figurines or glassware to a location we do not clean or have us skip that area completely if you do not wish to accept the risk. • In some cases, we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 24 hours of discovery.
We will assess a 50% fee if you cancel with less than 24 “business hours” notice. Same day cancellation will result in 100% charge of your total cleaning.
We're pet-friendly and understand the importance of your furry companions in your home. However, for the safety and comfort of both our team and your pets, we kindly request your cooperation with the following guidelines: To ensure a smooth and uninterrupted cleaning experience, please secure any pets that might pose a threat to our team while they are in your home. It's preferable to keep pets that may be sensitive to new people or activities inside a crate or confined space during our cleaning visit. This helps prevent any potential inconveniences or stress for both the pets and our staff. Kindly note that we do not provide cleaning services for pet-related accidents, such as potty or urine cleanup. We appreciate your understanding in this matter. We value the harmony between your pets and our cleaning procedures and strive to create a safe and comfortable environment for all.
